Description
WHO WE ARE Quanteam Group is a Consultancy firm specialising in the financial sector, in London, Paris, Brussels, New York and Singapore. Since 2007, our 800 consultants provide our sector with expertise and capacity across different areas such as Financial Engineering and Quantitative Research, Regulations and Market Change, IT Transformation and Innovation. Our major clients are Corporate & Investment Banks, Asset Managers, Financial Associations, Hedge Funds, Brokers, Trading Companies, and Insurance Companies. The company participates in major Programs driven by Business, Technology and Regulatory initiatives, and we bring business advice through quantitative, risk, front office and organizational experience as well as IT expertise via Business Analysis, Development, Business Continuity and Change Management. As part of Quanteam Group, Quanteam UK counts more than 90 consultants, delivering our expertise to major financial institutions in London. THE CLIENT Our client is one of the world's leading financial groups. With approximately 350 years of history, our client is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. As one of the top financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of our global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. ROLE The Workspace engineer will be supporting the operational delivery of the MUFG Virtual Desktop Estate and its associated services. This role has a key focus on assisting with the technical delivery of strategic projects, in addition to ongoing operational support of services. This role is for a EUC focussed technology specialist with exceptional technical skills to join a highly driven, motivated, and skilled third line team, supporting a Virtualised Desktop environment / platform comprising of multiple technologies / products. Agility, customer centricity and creativity will be critical for the successful candidate to fit into the organization. The Citrix Engineer performs a wide variety of evaluations, maintenance, installation, and training tasks to ensure the enterprise Citrix systems and infrastructure related equipment meets company and user satisfaction. This combined with a large project pipeline, will allow someone with the right skills to have exposure to both BAU and project work. The environment is fast paced and allows huge exposure to the latest technologies, coupled with the ability to be involved with the planning, design and commissioning, of new and existing requirements. This is a role where knowledge is openly shared and solutions are driven as a team. Open communication is a key and the candidate should excel at communication skills and have great attention to detail. Within the role you will provide 3rd line support, infrastructure delivery, BAU and project based work across the enterprise. You will support IT incidents, effectively managing technical and business based communication and ensuring that route cause analysis and effective resolution is delivered. You will enable infrastructure strategy to be realised via information and knowledge sharing with other infrastructure team members as well as architects. KEY RESPONSIBILITIES 1. Produce detailed design documentation on medium to large scale for End User Service solutions, considering infrastructure and environmental factors. 2. Ensure project involvement is aligned to the Project Life Cycle Management, adhering to the four phases, conception, planning, execution and termination. 3. Identify Service Improvements and package these up into a proposal detailing the problem, the impact, the proposed solution and associated effort to implement. 4. Provides specialist guidance and some supervision to less experienced colleagues. Analyses work in progress, takes action to ensure targets are met within safety and quality procedures, including hand-over to client where appropriate. 5. Experience of capacity and performance analytics which can be drawn from when making customer recommendations in order to ensure solutions are efficient and optimally scaled. 6. Provides specialist guidance and some supervision to less experienced colleagues. Analyses work in progress, takes action to ensure targets are met, including hand-over to client where appropriate. 7. Responsible for building and maintaining strong relationships with internal customers and vendors and able to thrive in the ever-changing work environment 8. Deliver ITIL driven support via Incident, Problem and Change Management. 9. Initiates action to maintain or improve services and standards within area of authority, recognising issues that need to be escalated. 10. Plays a leading role in scheduling implementation work, liaising with all concerned to ensure that requirements and / or priorities are met and disruption to the organisation is minimised. 11. Assists with preparation of implementation procedures with fall back contingency plans. Installs and tests new versions of system software. 12. Investigates potential and actual service problems and recommends solutions. Follows formal procedures to plan and test proposed solutions. 13. Prepares and maintains operational documentation for relevant systems / services. Advises systems development and service delivery staff on the correct and effective use of system software. 14. Gathers performance statistics from the IT platforms to enable recommendations for optimisation / service improvements. SKILLS AND EXPERIENCE Functional / Technical Competencies: Specialist knowledge of the Citrix product suite over multiple product versions, including (but not limited to) Virtual Apps and Desktop and NetScaler (The ability to install, configure and manage Citrix NetScalers). Ivanti User Workspace Manager. Experience of design, implementation and support of Citrix solutions for multiple environments. Technical ownership of project delivery and engaging closely with the Project Manager to ensure projects are delivered on time and on budget. Ability to coach and mentor others to address day to day faults ranging from user maintenance and desktop performance to high visibility faults impacting many users. The ability to research solutions outside ones typical skill set is a strong plus. Ability to diagnosis hardware, security, and application issues Solid knowledge and experience with Windows 10/11 and application delivery/packaging solutions including application streaming, sequencing and isolation. Experience with standard change management and configuration policies Beneficial: Experience working with or supporting one or more of the following technologies would be an advantage: Microsoft App-V Office 365 Work Experience Essential; Experienced supporting application and infrastructure servers in a large scale corporate environment including experience of supporting at least one current operating system environment. Planning own work and the work of others (including third parties) to ensure delivery to time and cost. Experienced in working in a high pressure environment to deliver a first class BAU Service. Beneficial; 5 years experience of supporting server infrastructure in a large scale enterprise. Education / Qualifications Essential: Degree level qualification or recent technology focussed qualification such as MCSE or CCA. Familiar with the specific standards associated with an IT practitioners current role: e.g. Health and safety standards; change management; incident management and problem management standards; and common service focussed frameworks such as ITIL. Good general knowledge of IT infrastructure (hardware, software, database, networking and cloud technologies). Beneficial: An ITIL qualification PERSONAL REQUIREMENTS Technical aptitude and interest in all things technical Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills A creative and innovative approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills