Institutional Client Services Associate (German speaking)

Interactive Brokers Group Inc.
28 February 2024
Borough, South East London


As a liaison to Interactive Brokers' professional clients, you will provide unparalleled service to IBKR's existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We pride ourselves on building and maintaining long-term client relationships, while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You will play a crucial role in this, supporting our clients and cultivating a lasting professional relationship. You are required to be proficient in English. Being proficient in additional languages would be beneficial, especially German. Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the US with over $12 billion in equity capital and publicly traded under the symbol "IBKR." Due to expansion, we recently relocated our office to a fantastic City of London tower on Fenchurch Street, where we currently operate a hybrid working model. You will be pleased to hear we offer lunch from a selection of vendors every day you are in the office. Key Responsibilities: Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat. Escalate high-level issues to relevant stakeholders and make suggestions for process improvement. Other ad hoc projects and duties, including client training, general market research and development, etc. Qualification & Skills Strong knowledge of listed Equities, Options, Futures, and/or FX. Analytical problem-solver with a passion for technology and financial markets. Prior experience in international settlements or clearing operations is a plus. Additional German language and other European languages preferred. University degree or higher. At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered). Location 20 Fenchurch Street, London, EC3M 3BY 8 am - 5 pm, Monday - Friday Benefits Career support and development Salary commensurate with experience Performance-based discretionary cash bonus scheme Discretionary stock grant Group Life Assurance cover Group Income Protection Occupation pension scheme based on Gross earnings Hybrid working model Above statutory annual leave, increasing with service Daily company-paid lunch and healthy snack options throughout the day (when working from the office) Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) Corporate events Travel season ticket loans Cycle to work scheme on successful completion of the probation period Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace. If you have what it takes to become part of our London office team, please apply today Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the 1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.


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