EMEA Operational Client Experience Associate

JPMorgan Chase & Co.
28 February 2024
Highcliffe, Christchurch


JobID: 210490970 Category: Client Service Delivery JobSchedule: Full time Posted Date: 2024-02-19T13:54:2900:00 JobShift: : Are you enthusiastic about client experience and are motivated by tight deadlines? Then you found the right position for you As a EMEA Operational Client Experience Associate within the Prime Financial Services Middle Office Client Facing team, you will be responsible for owning the Operational Client Experience. You will be in a client facing role that requires extensive client interaction & communication together with working with various global internal teams as required. You will be expected to hone and utilise your technical and communication skills to effectively drive client change. You will also be responsible for ensuring that all aspects of transaction management are completed on time, exceptions are resolved and provide subject matter expertise to the hedge fund clients. Job responsibilities Performs root cause analysis for their respective clients to increase Straight Through Processing and reduce client inquiries. The resolution of these queries will often be achieved using analytical tools Establishes and maintains relationships with high profile hedge fund clients through regular dialogue/meetings in order to comply with the "Ease of doing business" initiatives Owns the end to end transaction management lifecycle for their respective client coverage. This includes trade capture, settlement exceptions and cash management Delivers on the change agenda by partnering with the technology/strategy team do deliver system enhancements Works as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients Partners with technology strategy team to help identify internal and external facing technology improvement opportunities Required qualifications, capabilities, and skills High level of client service focus Understanding of the control agenda in order to be able to prioritise and escalate risk issues on a timely basis Provide operations subject matter expertise to clients where required Strong time management skills required to meet the internal and external deadlines/cutoffs A keen interest in financial products Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organisation Knowledge of Global markets and settlement practices Operate effectively in a dynamic environment with tight deadlines, and can prioritise one's own work to achieve them Preferred qualifications, capabilities, and skills Strong business knowledge is of Prime Brokerage Strong knowledge of the Swap product Strong computing skills in a fast paced and dynamic workplace that encourages integrating with new technologies to eliminate manual processes