Description
The AML/KYC Escalations team is also responsible for applicable Anti Money Laundering (AML) strategic initiatives/projects to meet regulatory obligations. This will include conducting research, analysis and providing qualitative/quantitative insights to lead and direct the projects and initiatives to meet our AML/KYC Standards. The role will require coordination with Project Teams, Compliance, Technology, Training, Communications, Legal, AML Operations and the Business. Team members are responsible to be knowledgeable of AML/KYC policies and standards to ensure projects and initiatives are within compliance and mitigate the AML/KYC risks to an acceptable level. Job Responsibilities: Perform detailed QC reviews for processes within the CCB Customer Escalations program Self mange business-as-usual (BAU) QC Case Queue with attention to Service Level Agreement (SLA) in addition to ad-hoc management priorities, timelines, and deliverables Ability to positively influence and collaborate with peers and partners to bring solutions for day-to-day tasks and initiatives that meet regulatory requirements, efficiency expectations, and business objectives Assists with the following: Identify process and operational opportunities with recommendations and strategies that sustainably solution opportunities for AML/KYC initiatives to senior management Prepares reports and presentations for assigned projects to senior management Positively and creatively influence change and champion mission critical change initiatives; prepare and help others to anticipate and manage through change Provide research and analytical recommendations to facilitate the creation of Business and/or Technology Requirement Documents Review and analyze critical issues/errors, assessing the business risk and impact, and to facilitate proper recommendation & escalation to senior management Establish and maintain the AML/KYC risk management and control framework to ensure consistent application of best practices and control standards across CCB Resolves high-level conflicts by making broad decisions or negotiating with affected senior management Responsible for a broad scope of decision-making including complex decisions, CCB-wide Impacts. Work has a sizeable, major impact on the corporation/LOB Maintain the AML/KYC risk management and control framework to ensure consistent application of best practices and control standards across CCB. Required Qualifications, Skills and Capabilities: Bachelor’s degree preferred or equivalent experience required Minimum of 3 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or AML/KYC preferred; or equivalent subject matter expertise in a relevant business related function/operation Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) required and data analytics preferred using Excel, Access Business knowledge - ability to understand the business / knowledge of regulation surrounding business Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner Networking – strong interpersonal skills; strong collaboration and relationship building skills Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment Decision Making/Judgement - moderate level of independent decision making using sound judgement Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions Understanding root cause / identifying control breaks. Developing timely and sustainable solutions Analyze metrics for emerging risk Implementation and Change Management skills This employer is a corporate member of myGwork - LGBTQ professionals, the business community for LGBTQ professionals, students, inclusive employers & anyone who believes in workplace equality.