Business Strategy Analyst Lead- (Hybrid)

6 June 2023


Why USAA? Let’s do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special We are seeking a dedicated Business Strategy Analytics Lead who use quantitative and qualitative analytics to provide thought leadership on evolving industry trends, market developments, USAA’s strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy. This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Charlotte, NC; or Tampa, FL. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results. This person will work closely with various leaders throughout USAA as well as various Analytical teams to enable and analyze end-to-end scalable customer experiences and levers to manage risk and business growth. Augment, refine and evangelize measurement frameworks to make intelligent, informed recommendations and decisions regarding our digital marketing strategies, plans and investments. This person will also be an experienced strategic leader in helping to build a data-driven culture in the Bank Operations group at USAA. This individual must have demonstrated successful completion of multiple strategic product initiatives by including the integration of quantitative and qualitative insights for testing, optimization, and business analytics. This will include advising a compelling vision and strategy for a scaling analytics function, including recruiting, instructing, challenging, and connecting in the full breadth of analytics to help optimize ROI across channels, mitigate default risk, lower customer churn, improve member service and provide deep insights. Work with the GM and leaders as a strong business partner to help define the analytics strategy that optimizes our execution across all channels. Architect analytics strategy and provide standard processes and instrumentation requirements for full breadth of analytics needs – including clear, concise business performance and ad hoc business analysis, all the way through growth vector identification used for strategic business planning. The Opportunity What you'll do: Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies, standards, and procedures for business activities. Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions. Leads integration of the analytic strategy and business strategy. Leads and oversees efforts to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further. Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience. Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals. Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills. Serves as a team lead and provides guidance and on-the-job training to team members. What you have: Bachelor’s Degree in Business, Science, Finance, Economics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of data & analytics or strategy consulting experience; OR a minimum of 6 years of data & analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 6 years of experience in data/analytics, strategy consulting or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.). Experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights. Strong analytical skills with experience using hypotheses-driven problem solving. Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python). Experience influencing business decisions. Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. What sets you apart: Develop predictive models that aid in optimization and accurate projections of spend outcomes Monetization optimization analytics Enable and teach self-service analytics to stakeholders through sharp reporting and dashboards Create and communicate and represent best practices across the company and the industry Thought partner with the leadership team to ensure strategic and timely spend allocation decisions US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240-$220,270 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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